Terms of service & refund policy

Last updated: 2 August 2026

1. The service

LateSurveys provides out-of-hours removal surveys to removal companies ("you") on a business-to-business basis. Surveys are carried out by a trained, experienced surveyor at the property you specify, and the completed survey information and documents are returned to you through your account. Survey slots run between 5pm and 10pm British Time. All times shown on this site are British Time (UK). Surveys are one hour as standard unless otherwise stated on the slot.

2. Accounts

Accounts are provided to businesses only and are set up on request. You are responsible for keeping your login details confidential and for all bookings made through your account.

3. Booking and payment

Payment is taken in full at the point of booking. The price of each slot is displayed before you book. There is no subscription and no monthly billing — you pay per survey, upfront. A booking is only confirmed once payment has been made, at which point you will receive email confirmation.

4. Cancellations and refunds

No access / no show: if our surveyor attends the booked property at the booked time and cannot gain access (for example, the end client is not present or refuses the survey), 50% of the booking fee is refunded and the remaining 50% is retained to cover the attendance.

Cancellation by us: if we have to cancel a booking for any reason, you receive a full refund.

Cancellation by you: contact us as early as possible at bookings@cuft.co.uk. Cancellations with reasonable notice before the slot will be refunded in full at our discretion; late cancellations are treated as a no-show (50% refund).

Refunds are returned to the original payment method and appear in your transaction history.

5. Your responsibilities

You must provide accurate booking information (addresses, access details, contact details) and ensure the end client expects the visit. You confirm you are entitled to share the end client's personal details with us for the purpose of the survey, and that you have provided them with appropriate privacy information. Our processing of that data is described in our privacy notice.

6. Survey results

Survey information is provided in good faith based on what is visible and disclosed at the property during the visit. Quotations, pricing and contractual decisions based on the survey remain your responsibility.

7. Liability

Our total liability in connection with any booking is limited to the fee paid for that booking. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. General

LateSurveys is being established as a company registered in Canada, providing services to businesses in the United Kingdom. These terms are governed by the laws of England and Wales in respect of services delivered in the UK. We may update these terms from time to time; the version published at the time of your booking applies to that booking.